Terms of service
Last updated: October 27, 2026
Welcome to illi Water. By using our website and purchasing our products, you agree to the following terms and conditions. Please read them carefully.
1. General
These Terms & Conditions govern your use of our website and services.
By accessing our site or placing an order, you confirm that you have reached the age of majority in your province or territory, or that you have the consent of a parent or legal guardian.
2. Products & Orders
We strive to ensure all product information is accurate, including descriptions, pricing, and availability.
Orders are subject to acceptance and availability. We reserve the right to cancel or refuse any order at our discretion.
Once an order is placed, you will receive an email confirmation with your order details.
3. Pricing & Payments
All prices are listed in Canadian dollars (CAD). Applicable taxes are calculated and shown at checkout.
Payments are processed securely through trusted third-party providers. We do not store payment details.
Promotional discounts or coupons cannot be combined unless explicitly stated.
4. Shipping & Delivery
We offer free standard shipping on orders within Canada. See our Shipping Policy for processing and delivery times.
Delivery times are estimates and may vary due to external factors.
illi Water is not liable for delays caused by carriers, weather, or other events outside our control.
5. Returns & Refunds
We offer a 90-Day Return Guarantee (see our Return & Refund Policy for details).
Returned products must meet our stated return conditions to qualify for a refund.
6. Warranty
illi Water products come with a 1-year limited warranty covering defects in materials and workmanship under normal residential use. Filters, membranes, UV lamps and other consumables are not covered after initial delivery.
The warranty does not cover damage caused by misuse, improper installation, freezing, or unauthorized modifications. See our Warranties page for details and how to make a claim.
7. Limitation of Liability
To the extent permitted by law, illi Water is not responsible for indirect, incidental, or consequential damages arising from the use of our products.
To the extent permitted by law, our total liability shall not exceed the amount you paid for the product.
Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under applicable law.
8. Intellectual Property
All content on this website, including text, images, logos, and product designs, is the property of illi Water and protected by copyright laws.
You may not copy, reproduce, or distribute any content without written permission.
9. Privacy
Use of our website and services is subject to our Privacy Policy.
10. Governing Law
These Terms & Conditions are governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein.
Any disputes will be handled in the courts of Ontario, Canada.
This section does not limit any rights you may have under mandatory consumer protection laws of the province or territory where you live.
11. Contact Us
If you have any questions about these Terms & Conditions, please reach out:
Email: info@illiwater.com
Phone: 647-800-1315
Contact Form: Contact us