Warantees
Product Warranty & Satisfaction Guarantee
Built to Last. Backed by Confidence.
At illi Water, we design water filtration systems to perform reliably for years and we stand behind that promise. Each of our systems is covered by a comprehensive product warranty and a 90-day satisfaction guarantee to ensure your peace of mind from day one.
Product Warranty Coverage
We offer manufacturer-backed warranties on all major system categories. These warranties cover defects in materials and workmanship under normal residential use.
Whole-House Filtration Systems
10-Year Limited Warranty
Covers the structural integrity of tanks, filter housings, and control valves.
Reverse Osmosis (RO) Systems
5-Year Limited Warranty
Covers system housings, fittings, and internal components. Filters and membranes are considered consumables and are not covered beyond initial delivery defects.
Water Softeners
7-Year Limited Warranty
Covers resin tanks, control valve heads, and internal components. Does not cover salt-related damage or maintenance-related issues.
What's Covered
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Manufacturing defects in non-consumable parts
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Failures under normal household operating conditions
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System components as detailed above
What's Not Covered
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Filters, membranes, UV bulbs, resin, and other consumables (after initial delivery)
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Damage due to improper installation, misuse, neglect, or freezing
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Systems used outside standard residential applications
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Products returned with missing parts or heavy wear
Please note: illi Water does not provide installation services. All warranties apply to products only and are valid when systems are installed and maintained according to the product manual.
90-Day Satisfaction Guarantee
In addition to our product warranties, every purchase is backed by a 90-day satisfaction guarantee. If you're not satisfied with your system, you may return it within 90 days of delivery for a full refund, provided it is returned in good condition with all original parts and packaging.
To learn more, visit our Return & Refund Policy page.
How to Submit a Warranty Claim
If you believe your system is eligible for a warranty claim, follow these steps:
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Contact us at support@illiwater.com or use our contact form.
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Include your order number, product model, and a description of the issue.
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Attach clear photos or a short video if applicable.
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Our support team will assess the issue and provide next steps, which may include part replacement, full system replacement, or further guidance.
We're Here to Support You
We know your water quality matters. That’s why we provide not just reliable products, but ongoing support from choosing the right system to maintaining it for the long term. While we don’t offer installation, we’re happy to assist you or your installer with technical questions.
Questions?
Contact our support team at any time — we’re here to help.
Email: support@illiwater.com
Contact Form: Contact us